Instructions on how to cancel your subscription and account with the Mobiess Snag App on both the web-portal and app.
Data Retention: Data will be deleted in 7 days.
Date Deleted: All user data that was collected during registration and app usage, including name, addresses, contact details, location, mobile device information and usage history.
DESKTOP WEB-PORTAL
- First, log into the Mobiess web-portal (customer.mobiess.com) and navigate to the “Admin Console”, located in the top right (click on your username).
- Navigate to the “Billing” page, which is in the menu on the left side of the screen.
- Now click the red button that says “Cancel your account”.
- Finally, confirm the removal of your account - this will remove all data within 7 working days, all users will be denied access immediately once cancelled.
MOBILE APP
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To do this via the mobile app, click the burger menu (three lines in the top right) and click the “Billing” option.
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You will now be shown your current license settings, as well as your current payment details. To change these, click the “Cancel Mobiess Account" button and confirm your decision.